PRIVACY POLICY

At All Trax Diesel Mechanics ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information from you when you:

  • Contact us via phone, email, or our website

  • Book a service or make an enquiry

  • Apply for employment with us

  • Provide feedback or interact with our business in any way

This information may include:

  • Your name

  • Contact details (e.g., phone number, email, and address)

  • Vehicle details (make, model, registration)

  • Payment or billing information

  • Any other information you provide voluntarily

2. How We Use Your Information

We use your personal information to:

  • Provide our diesel mechanic services

  • Communicate with you regarding bookings, repairs, or inquiries

  • Manage invoicing and payments

  • Improve our services and customer experience

  • Comply with legal obligations

3. Disclosure of Your Information

We do not sell your information. However, we may share your personal data with:

  • Third-party service providers (e.g., IT support, payment processors)

  • Regulatory authorities or law enforcement if required by law

  • Our professional advisors (e.g., accountants, legal consultants)

All third-party access is strictly for business-related purposes and bound by confidentiality obligations.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. This includes physical, electronic, and managerial safeguards.

5. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or incomplete. To do so, please contact us using the details below.

6. Website and Cookies

If you visit our website, we may use cookies or similar technologies to enhance your experience. You can disable cookies in your browser settings, though some features of the site may not function optimally.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us.